WsuLiving  Privacy Policy  

This Privacy Policy outlines WsuLiving (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at WsuLiving.com (" Site "), or otherwise share personal information with us (collectively: " Users ").



You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
   
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
   
3. Request rectification of your personal information that is in our control.
   
4. Request erasure of your personal information. 
   
5. Object to the processing of personal information by us. 
   
6. Request to restrict processing of your personal information by us.
   
7. Lodge a complaint with a supervisory authority.
   

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

email@wsuliving.com

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

We collect names, email addresses, mobile phone numbers, mailing addresses, rental inquiries, application information, emergency-contact details, rental documents, electronic signatures, payment records, message history, communication preferences, and text-message consent records. Signing and consent records may also include dates, times, IP addresses and browser information.

Text messaging privacy
WsuLiving uses mobile phone numbers, messaging preferences, and text-message consent records to send and manage the informational rental messages a person has chosen to receive. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for marketing or promotional purposes. We may provide this information to messaging providers, including Twilio, only as needed to deliver and support WsuLiving messages; those providers may not use it for their own marketing. This SMS-specific restriction applies over any general language elsewhere in this policy about sharing information with affiliates, subcontractors, advertising partners, or marketing providers.We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• 
  
• Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
  
• To communicate with you and to keep you informed of our latest updates and services;
  
• Conducting statistical and analytical purposes, intended to improve the Site.

Rental Applications, Agreements and Records

This Privacy Policy also covers the rental application, signing and communications system at apply.wsuliving.com.

We use application information, rental documents, signatures and payment records to process applications, prepare and administer agreements, manage rental obligations, communicate with tenants and cosigners, and maintain our business records.

Completed tenant and cosigner application packets include both parties’ information and signatures and are shared with those parties and WsuLiving. Household lease documents are shared with the parties to that lease.

Service Providers and Information Sharing

We use service providers, including IONOS for website hosting and data storage and Twilio for text messaging, to help operate our website and provide our rental services. These providers may process information on our behalf as needed to perform those services.

We do not sell, rent, or share mobile phone numbers, mobile information, or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

We may disclose information when required by law or when reasonably necessary to prevent fraud, address security issues, or protect our legal rights or the safety of others.

Tenant Contact Information and Tenancy-Related Disclosures

When requested by police or Westfield State University officials, we may provide tenant names and telephone numbers for legitimate tenancy-related, public-safety or official investigative purposes, where authorized by the tenant or otherwise permitted or required by law. We verify the requester’s identity and limit the information disclosed to what is reasonably needed for the request.

We may contact a tenant’s cosigner about obligations covered by the cosigner agreement and a designated emergency contact about an emergency. We may contact parents or guardians about tenancy concerns when authorized by the tenant or otherwise permitted by law.

These disclosures are not for marketing or promotional purposes. We do not provide text-message opt-in or consent records to police or university officials merely because they request tenant contact information.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics  technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, what pages they visit when they do so, etc. the tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve their Site and services.

We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

If you opt out of text messages, we may continue sending non-marketing emails about your application, rental agreement, payments, maintenance and other tenancy matters. Opting out of texts does not change your rental obligations or enroll you in promotional email.

Using our website or providing a telephone number does not, by itself, constitute consent to receive text messages. We obtain consent separately before enrolling you in our text messaging program.

WsuLiving, LLC uses your name, mobile phone number, messaging preferences, consent records and communications to provide the informational text messages you have agreed to receive. These may concern rental inquiries, showing arrangements, applications, lease documents, rent and deposits, maintenance, move-in and move-out, trash and recycling, and other tenancy matters, including automated reminders. Consent to this program does not enroll you in promotional text marketing.

We do not sell, rent, or share mobile information, text messaging opt-in data, or consent records with third parties or affiliates for marketing or promotional purposes. We may provide information to service providers that help deliver and support our messages, solely to perform those services on our behalf and not for their own marketing. These restrictions apply to all information-sharing provisions in this Privacy Policy.

Message frequency varies based on your interactions with WsuLiving. Message and data rates may apply. Reply STOP to unsubscribe from text messages or HELP for assistance. You may also contact email@wsuliving.com

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@wsuliving.com

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at email@wsuliving.com .

Last Modified: September  2026